FAQs

  • Delivery
  • Returns
  • Payments & Promotions
  • Tracking orders
  • Contact Us
  • Press & Media

Who will deliver my purchases?

We use professional courier services to deliver our products.

I’ve only received half of my order, what do I do?

We have several warehouses to store all our products so it might be that your order is coming from more than one place. Even parts can be stored separately so if you have only received half of your order, it’s most likely that the rest is on its way.

Orders usually arrive within 2-3 working days so give it an extra day to see if the rest of your order is delivered. If it still doesn’t arrive, then send us an email at support@mirafit.co.uk and we'll get back to you. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

I’m missing a box from my power cage or squat rack delivery

A lot of our larger items come in more than one box due to their size and weight. Often couriers cannot carry all of the boxes in one go due to weight limits. This means that you may receive one or two boxes in the first delivery and the final boxes in a follow up delivery.

If you would like to check the status of this, please email support@mirafit.co.uk or get in touch via Facebook messenger or Livechat. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

Do you deliver on weekends?

Some of our couriers may deliver at the weekend but unfortunately, it’s not something we can guarantee.

Can I add my order to an existing account?

We are unable to assign orders to an account after the order has been placed so please ensure you are logged in when placing your order.

Can I add something to an existing order?

Generally, you can’t amend an order once it has been placed. However, sometimes our customer services team can make amends if the request is received before the order has been confirmed on our system. Please get in touch by Livechat or by emailing support@mirafit.co.uk. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

Can I create an account with you?

Yes. It’s a great way to save your information for future orders and to check the status of them too. You can create an account during checkout.

How do I know when my delivery is going to arrive?

Once you’ve placed an order with us, we’ll send you an email confirming all the details. The courier should then send you a message with an expected delivery date. This is usually 2-3 working days after we receive payment.

My order status says it has been dispatched but I haven’t received it. What do I do?

Our standard UK shipping takes 2-3 working days. The cut off time for this is 2pm. So, if you order after this time, please allow an extra day. If your order still has not arrived, please get in touch with us at support@mirafit.co.uk For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

Do you offer a money back guarantee?

Yes, we do! We offer an industry-leading 30-day money back guarantee on all products purchased via our website.

Do you offer free returns on unwanted items?

Unless your product is damaged, we do not cover the cost of returning an unwanted item.

How do I return an unwanted item?

To start the returns process, simply email our customer services team on support@mirafit.co.uk and let us know what you would like to return. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible. We will then email you back and let you know exactly what to do.

How does the money back guarantee work?

If, within 30 days of purchase, you are not completely happy with your product and it is in new condition, simply email us and we will issue a returns number, so that you can return the item for a full refund of the original amount paid.

Customers are responsible for return postage and all packaging must be returned. We ask that you always get in touch with us at support@mirafit.co.uk before returning any items, as we may have special instructions. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

How long do I have to make up my mind?

We give all customers 30 days to ensure they are fully happy with any item.

I have gone over the 30-day returns period. Can I still return my unwanted item?

Provided the item is in resalable condition (which we will determine upon receipt of the item) then we may accept the return, but this would depend on the circumstances. Please contact us before returning any item.

If my item arrives damaged, do I have to pay to send it back to you?

No. If your order arrives damaged please contact us and we will get it resolved. Depending on the size and weight of the item, we will either offer you a pre-paid return label or we will organise a collection/swap out. Please do not send any items back until you have contacted us and received our instructions. We cannot repay return postage for items returned without our approval.

What are your terms and conditions?

You can read our full T&Cs by clicking here: https://www.mirafit.co.uk/terms-and-conditions/

What should I do if my item arrives damaged?

We make a lot of effort to try and ensure our products are packaged well so only a very small proportion arrive damaged. However, we understand that it is still a massive frustration when it does happen!

If an item arrives damaged or faulty, please send images showing the problem to support@mirafit.co.uk and our team will get this resolved quickly for you. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

Do you offer discounts?

We’re committed to providing competitively-priced fitness equipment all year round, removing the need for discount codes outside promotional periods.

We do sometimes run competitions where you can win Mirafit gear. Head over to Facebook @MirafitOfficial and keep an eye on our page for your chance to win!

Do you sell gift cards?

We offer a range of gift vouchers which you can buy online. Amounts range from £50 to £500.

How many promotions can I use at the checkout?

You can only use one promotion per transaction.

I think I have been charged incorrectly. What do I do?

In the event that we discover a pricing error after your order has been placed, we will contact you to offer you the choice of either a full refund OR continuing with the order at the correct price. If you discover a discrepancy with your billing, then please get in touch with us as soon as possible.

What payment methods do you accept?

We accept all major credit and debit cards as well as PayPal.

I haven’t received an email confirming my order, what should I do?

Check your junk mail just in case our confirmation email has gone in there. If you still can’t see it, please email us at support@mirafit.co.uk and our customer services team will check your order has been successfully received. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

Where can I track my order?

We will email you to update you with the status of your order. If you create an account during checkout then you may also be able to view the status of any of your orders by logging into your account. However, please note that not all courier services provide tracking details.

To check the status of your order, you can get in touch with our customer services team. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

Can I visit your premises?

As much as we’d love to meet all our customers, unfortunately, we’re not set up to accommodate members of the public.

Do you have any stores?

Our business is online only.

What is the best way to discuss my query?

The best way to get in touch with us is via support@mirafit.co.uk. You can also get in touch via Livechat or Facebook messenger. We aim to respond to all queries within 24 hours. If your query is in regard to an existing order, we will need to take some personal information in order to proceed. Please therefore supply the name, address and email address of the person who placed the order.

What’s your address?

Our address is Mirafit, Boundary Road, Harfreys Industrial Estate, Norfolk, NR31 0LY

Please feel free to contact us using the onsite contact form accessed via the link in the footer below. Our dedicated customer support team will be happy to help

We aim to respond to all emails within 24 hours

Bulk orders and business clients

Our team works closely with business clients to advise on corporate and professional gym fit-outs. Please contact support@mirafit.co.uk and they will put you in touch with a product expert.

Image requests

If you are a publisher looking for hi-res images, please contact press@mirafit.co.uk

Partnership enquiries – affiliates and brand ambassadors

If you are interested in working with us as an affiliate, partner or a brand ambassador, please contact press@mirafit.co.uk