FAQs
FAQs
- Delivery
- Returns
- Payments & Promotions
- Product
- Contact Us
- Press & Media
How long will delivery take?
We aim to deliver within 3 – 5 days and the vast majority of our orders arrive within this timescale. However, on rare occasions these can sometimes take longer due to unforeseen circumstances – tracking information should be available for you to check the progress of your order but if your delivery has not arrived within 10 days of purchase then please contact our Customer Service team.
International delivery takes longer. The expected delivery time is displayed at checkout.
Please note that if you place a very large order it may need to be delivered by pallet, in which case we will contact you to arrange a day for delivery.
Who will deliver my purchases?
We use professional courier services to deliver our products.
Do you deliver on weekends?
Some of our couriers may deliver at the weekend but unfortunately, it’s not something we can guarantee.
Can I add my order to an existing account?
We are unable to assign orders to an account after the order has been placed so please ensure you are logged in when placing your order.
Can I add something to an existing order?
Generally, you can’t amend an order once it has been placed. However, sometimes our customer services team can make amends if the request is received before the order has been confirmed on our system. For data protection, when getting in touch please include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Can I create an account with you?
Yes. It’s a great way to save your information for future orders and to check the status of them too. You can create an account during checkout.
How do I know when my delivery is going to arrive?
Once you’ve placed an order with us, we’ll send you an email confirming all the details. You'll also get an email from us when we dispatch your order. The courier should then send you a notification with an expected delivery date. This usually happens a few days after we ship your order.
Do you ship internationally?
We can now ship a limited range of products to Ireland and hope to extend this range soon. These products are highlighted on site. Please note; if you add products to your basket that can’t be shipped then you will need to remove them before checkout.
We are looking for partners who can help make Mirafit available in the EU, USA and rest of world! If you can help please get in touch here & choose the partnerships option.
Some of my order is missing - when will it arrive?
It is very likely that for large orders (or multi box items such as power cages) the courier will not deliver all the boxes on the same day due to the size and weight of the boxes.
If part of your order arrives then the rest should arrive in the next couple days after. Please allow at least 48 hours before contacting us.
Where can I track my order?
We will email you to update you with the status of your order. If you create an account during checkout then you may also be able to view the status of any of your orders by logging into your account. However, please note that not all courier services provide tracking details.
To check the status of your order, you can get in touch with our customer services team. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
I haven’t received an email confirming my order, what should I do?
Check your junk mail just in case our confirmation email has gone in there. If you still can’t see it, please Contact Us and our customer services team will check your order has been successfully received. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
My tracking says ‘Delayed’ or ‘Not Received’. What’s happening?
This means your order has been dispatched by our warehouse but has not yet been scanned by the delivery company at their hub.
The tracking should update automatically in the next few days. We kindly request that you allow at least 7 working days for delivery before contacting us.
Do you offer a money back guarantee?
Yes, we do! We offer an industry-leading 30-day money back guarantee on all products purchased via our website.
You can find out more about it by clicking here.
Simply send us an email within 30 days of ordering. As long as your items are unused, unbuilt and in the original packaging you can return them and we’ll refund you the total cost of the item.
Customers are responsible for return postage and all packaging must be returned. We ask that you always get in touch with us before returning any items, as we may have special instructions. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Do you offer free returns on unwanted items?
We do not cover the cost of returning an unwanted item unless it has arrived with a problem.
How do I return an unwanted item?
You can read about our returns policy by clicking here.
How long do I have to make up my mind?
We give all customers 30 days to ensure they are fully happy with any item.
You can read about our returns policy by clicking here.
I have gone over the 30-day returns period. Can I still return my unwanted item?
Provided the item is in as new, resaleable condition with all the packaging then we may accept the return, but this would depend on the circumstances. We reserve the right to refuse returns over 30 days. Please contact us before returning any item.
If my item arrives damaged, do I have to pay to send it back to you?
No. If your order arrives damaged please contact us and we will get it resolved. We will either organise a collection or a swap out. Please do not send any items back until you have contacted us and received our instructions. We cannot repay return postage for items returned without our approval.
What are your terms and conditions?
You can read our full T&Cs by clicking here
What should I do if my item arrives damaged?
We make a lot of effort to try and ensure our products are packaged well so only a very small proportion arrive damaged. However, we understand that it is still a massive frustration when it does happen!
If an item arrives damaged or faulty, please send images showing the problem to [email protected] and our team will get this resolved quickly for you. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Do you offer discount codes?
We do not offer discount codes. Please beware of any site claiming to offer these as they are not associated with Mirafit.
Do you sell gift cards?
We offer a range of gift vouchers which you can buy online. Amounts range from £50 to £500.
I think I have been charged incorrectly. What do I do?
In the event that we discover a pricing error after your order has been placed, we will contact you to offer you the choice of either a full refund OR continuing with the order at the correct price. If you discover a discrepancy with your billing, then please get in touch with us as soon as possible.
What payment methods do you accept?
We accept all major credit and debit cards as well as PayPal.
What does M1, M2, M3, M4 mean?
Our number series indicates what level of use the equipment is designed for.
M1 is our entry level home use range. This has the lowest price point of our ranges and is designed with affordability and value in mind.
M2 is our intermediate home use range. Ideal for taking your lifting to the next level.
M3 is our heaviest duty home use range. This range is suitable for heavy lifters and is used by professional athletes including Britain's Strongest Man, Adam Bishop. It's also suitable for small personal training studios so if you're a PT working from home or your own studio then it's a great choice.
M4 is our commercial range and is suitable for gyms, businesses and educational facilities, including colleges and University gyms. It is our most heavy-duty range.
When comparing products you should consider the range and price point, alongside your strength and what you are looking to achieve.
If you are a beginner or looking to start training at home then the M1 range is a great, budget friendly option to get you started. If you are already training regularly and building strength, then the M2 range is more suitable. Heavy lifters should choose M3, which is our strongest home use range and has the most attachments available.
If you are running your own gym or club then M4 is the solution to choose. Our M4 range is suitable for commercial use. It is important to only use commercial products in a commercial environment. Our home ranges are not designed for commercial use.
If you have any questions about our ranges please feel free to get in touch as our team are happy to answer any questions you have.
Can I use your equipment outdoors?
Our equipment is designed for use indoors and in dry conditions. It is not designed for use outdoors unless specifically stated in the product description.
The majority of our equipment is made from steel and is not designed to get wet. Leaving products outdoors or in damp environments where moisture forms can result in rust which could impact the lifespan of the product. For customers who are using equipment in sheds, garages or outbuildings please consider using dehumidifiers to ensure the environment does not become too damp.
Do you sell spare parts?
We stock a range of common spare parts. These can all be found in the Spares & Replacements category which is under the main Accessories tab at the top of the site.
Please note that most spare parts do not appear when you use the main search bar at the top of the site. In order to find them you therefore need to browse through the category manually. This is something we hope to improve in future.
Do you offer a gym design service?
Our team works closely with customers to advise on their gym fit-out requirements. If you would like to discuss your project please get in touch. Please note that Mirafit does not currently offer an installation service.
Can I visit your premises?
As much as we’d love to meet all our customers, unfortunately, we’re not set up to accommodate members of the public.
Do you have any stores?
Our business is online only.
What is the best way to discuss my query?
The best way to get in touch with us is via our contact form. We aim to respond to all queries within 24 hours. If your query is in regard to an existing order then for data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
What’s your address?
Our address for correspondence is Mirafit c/o SD Group, Edison Way, Harfreys Ind. Estate, Norfolk, NR31 0NG
Please feel free to contact us using the onsite contact form accessed via the link in the footer below. Our dedicated customer support team will be happy to help
We aim to respond to all emails within 24 hours
Please note that we do not allow on site collection. All orders must be placed online and delivered via our couriers
Image requests
If you are a publisher looking for hi-res images, please contact our press team via our Contact Us form
Partnership & Athlete Enquiries
If you’re interested in working with us or becoming a Mirafit athlete, please find more details on our Ways To Work With Us page.