FAQs

  • Delivery
  • Returns
  • Payments & Promotions
  • Tracking Orders
  • Contact Us
  • Press & Media
Can I add my order to an existing account?
Can I add something to an existing order?
Can I create an account with you?
Do you deliver on weekends?
How do I know when my delivery is going to arrive?
I’m missing a box from my power cage or squat rack delivery
I’ve only received half of my order, what do I do?
My order status says it has been dispatched but I haven’t received it. What do I do?
Who will deliver my purchases?
Do you offer a money back guarantee?
Do you offer free returns on unwanted items?
How do I return an unwanted item?
How does the money back guarantee work?
How long do I have to make up my mind?
I have gone over the 30-day returns period. Can I still return my unwanted item?
If my item arrives damaged, do I have to pay to send it back to you?
What are your terms and conditions?
What should I do if my item arrives damaged?
Do you offer discounts?
Do you sell gift cards?
How many promotions can I use at the checkout?
I think I have been charged incorrectly. What do I do?
What payment methods do you accept?
I haven’t received an email confirming my order, what should I do?
Where can I track my order?
Can I visit your premises?
Do you have any stores?
What is the best way to discuss my query?
What’s your address?
Bulk orders and business clients
Image requests
Partnership enquiries – affiliates and brand ambassadors